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Update from South West Water

Our water resources are under increasing pressureThank you for everything you’ve been doing to help reduce demand since last summer and save water. The South West remains in drought following some of the driest conditions in nearly 90 years. A continuing lack of rainfall means our reservoirs have struggled to recover to the levels we need going into the summer. As of the 29th March 2023, Roadford reservoir was 63.7% full. For up-to-date reservoir levels, please visit our current reservoir levels webpage.
Now more than ever we need your help to Save Every DropTo help us maintain and deliver the water you need, we continue to offer a wide range of support, everyday tips, advice and water saving devices that can help you reduce your usage at home with minimal effort and change.  What’s more, if you’re on a meter then any further savings you can make at home will result in savings on your water bill. Using less hot water will make savings on your energy bills too.  Small steps can make an extraordinary difference and we continue to ask everyone to save every drop by reducing their water use.  To discover all the support available, please visit our website.
We’re working hard to meet demand and make every drop countWe take our responsibility to every customer extremely seriously and are working hard to manage our network, resources and reservoirs in the best possible way to meet demandWe’re fixing more leaks than ever before and quicker with all identified leaks fixed in 3.6 days on average.We’re investing in additional supplies and resources and since last year have brought Hawks Tor, an old disused quarry, into use as a new reservoir.  We’re building 2 desalination plants to provide additional water supply, recognising the impact of climate change and the need for future resilience.
Thank you for all your help and supportWe really appreciate your efforts and support to help save every drop. Together these ordinary steps really can make an extraordinary difference.  
Laura FlowerdewChief Customer and Digital Officer
Take control of your water’s future  The future of water is changing. With new challenges that climate change brings, we must adapt to combat them. In our Water Resources Management Plan, we have detailed how we will be protecting and improving our environment whilst balancing water supplies. However, we need your help. Your feedback is essential to the plan’s development and the input you give will help us tailor what we can deliver to benefit both yourself and the environment we live in.  
To find out how you can submit your thoughts and ideas, please visit the Water Resources Management Plan webpage.
A big thank you to everyone for taking action and saving water already. It’s a team effort and through small changes in water use we can make a big difference.


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